Terms and conditions of use

This document will not be filed (not accessible afterwards), will be concluded exclusively in electronic form, will not be considered a written contract, will be written in Hungarian, will not refer to a code of conduct. In case of questions regarding the operation of the webshop, the ordering and delivery process, we are at your disposal at the given contact details.

The scope of these GTC covers legal relationships on the Service Provider's website (www.teoman.com) and its subdomains. These GTC are continuously available from the following website: https://shop.verityclass.hu/content/16-aszf and can be downloaded and printed at any time from the following link:
https://verityclass.hu/download/aszf.pdf

1. Service provider details:
Name of the service provider: Verity Class Trading and Service Limited Liability Company
Registered office of the service provider (and also place of complaint handling): H-2310 Szigetszentmiklós Petőfi utca 70.
Contact details of the service provider, regularly used electronic mail address for contact with users: info@teomann.com
Managing Director: László Zubora +36 20/254-1221
Company registration number: 01-09-397246
European unique identifier: HUOCCSZ.01-09-397276
VPID: HU0202199667
Tax number: 14533541-2-13
Name of the registering authority: Pest County Government Office
Telephone number: +36 20/254-1221
Language of the contract: English
Name, address, e-mail address of the hosting service provider:
Sybell Informatika Kft.
1158 Budapest, Késmárk u. 7/B 2. em. 206.
Company registration number: 01-09-293034
Tax number: 25859502-2-42
Community tax number: HU25859502
Data processing registration number: NAIH-83705/2018

E-mail address: hello@sybell.hu
Telephone number: +36 1 707 67 26

2. Basic provisions:
2.1. Hungarian law shall govern any issues not regulated in these Regulations and the interpretation of these Regulations, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society (Elker. tv.), as well as Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without any special stipulation.

2.2. These Regulations shall enter into force on 12 March 2019 and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the Regulations (circumstances giving rise to the amendment: change in shipping costs, change in legislation, business interest, changes related to the company). The Service Provider publishes the amendments on the website 14 days before they come into force - during which time the User is entitled to withdraw from the contract or terminate it. By using the website, Users accept that all regulations related to the use of the website are automatically valid for them.

2.3. The Service Provider reserves all rights to the website, any part of it and the contents appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents appearing on the website or any part thereof without the written consent of the Service Provider.
2.4. The Service Provider expressly declares that it only resells the products it distributes to retail companies. Products purchased from the Service Provider may only be sold in specialized retail outlets, veterinary practices, dog cosmetics, or at specialized exhibitions and events that are directly related to the type of products. Sales in a webshop are only permitted by the Service Provider if the User has a physically operating store or regularly promotes the products at events, exhibitions, and competitions. If the User wishes to sell the products exclusively online, after a separate agreement, and based on individual assessment, the Service Provider is entitled to decide whether it wishes to cooperate with the online user within the framework of a contract.
2.5. The Service Provider emphatically states that repackaging and renaming of the products it distributes is PROHIBITED in all cases! Promotion of products is permitted on any platform, but may only be done by presenting the product brand (e.g. TEOMANN dried reward snacks) and naming it in the text. Intentional pasting or covering up of labels is prohibited in all cases! The resale of the products may only take place in household quantities and only to end users! Violation of this provision may result in the consequences set out in point 2.6,

in case of multiple requests, it may have further legal consequences and entail an obligation to pay compensation, which will be determined by consultation at the competent Pest County District Court.
2.6. The Service Provider may refuse to conclude a primary or additional contract with the User in any case and at any time without giving any reason.
3. Registration/purchase
3.1. By purchasing/registering on the website, the User declares that he/she has read and accepted these GTC and the terms of the Data Management Information published on the website, and consents to the data management.

3.2. The User is obliged to provide his/her own, real data during the purchase/registration. In the event of false data provided during the purchase/registration, or data that can be linked to another person, the resulting electronic contract is null and void. The Service Provider excludes its liability if the User uses its services in another name or with the data of another person.

3.3. The Service Provider shall not be liable for any delivery delay or other problems or errors attributable to data provided incorrectly and/or inaccurately by the User.

3.4. The Service Provider shall not be liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

4. Scope of products and services available for purchase

4.1. The displayed products can only be ordered online. The prices displayed for the products are in HUF, do not include the VAT required by law, and do not include the delivery fee. No separate packaging costs will be charged. The Service Provider provides free shipping from a net order value of HUF 50,000. If the order value does not reach this, a net shipping cost of HUF 1,690 will be charged. There is no weight limit for ordered products.

4.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the actual product and may be used as illustrations.

4.3. If a promotional price is introduced, the Service Provider fully informs Users about the promotion and its exact duration. This is available in the "Promotions" menu item. will be displayed. In all cases, the promotions are valid until the promotional stock is exhausted. The service provider is not obliged to provide information about the promotions in any other way.

4.4. If, despite all the care of the Service Provider, an incorrect price is displayed on the webshop, especially with regard to an obviously incorrect price, e.g. a price of “0” HUF or “1” HUF that is significantly different from the well-known, generally accepted or estimated price of the product, or that may appear due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase. A significant deviation is considered - in accordance with Hungarian judicial practice - a deviation of at least 50% from the market value of the given product or service, either in a positive or negative direction. However, we inform users that the concept of a striking disproportion in value (Section 6:98 of the Civil Code) is not defined by law.

4.5. In the case of an incorrect price as described in point 4.4, there is a striking disproportion in value between the real and indicated price of the product, which a trading partner must immediately notice. According to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and unanimous expression of the parties' will. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the parties' will mutually and unanimously, then we cannot speak of a validly concluded contract from which rights and obligations would arise. Accordingly, an order confirmed at an incorrect/wrong price is considered a null and void contract.

5. Ordering process
5.1. After registration, the user logs into the webshop. Purchases are not possible without registration. After registration, the Service Provider performs the necessary checks, which certifies that the registrant is a reseller with a valid tax number. If the conditions are not met, or the registrant is not a legal entity carrying out commercial activities in accordance with the Service Provider's business approach, the Service Provider may refuse the partnership. It does not sell and the registration is canceled.

5.2. The user sets the product or number of products he wants to purchase. During the process of adding products to the cart, it is possible that another user has also added the same product to his cart. The system does not take this into account and in all cases allows the order to be placed for a given product up to the number of pieces specified in the system. In the system, the availability of products is manually updated every 12-24 hours in the Service Provider's webshop, so it is possible that two or more customers have placed an order for the same product. In this case, the order that was placed the earliest is always valid. The Service Provider cannot be held liable for any resulting damages.

5.3. User places the selected products in the cart. User can view the contents of the cart at any time by clicking on the “cart” icon.

5.4. If User wants to add additional products to the cart, select the “continue shopping” button. If User does not want to purchase additional products, check the quantity of the product he/she wants to purchase. By clicking on the “delete - X” icon, he/she can delete the contents of the cart. To finalize the quantity, User clicks on the “update/update cart” icon.

5.5. User selects the delivery address, then the delivery/payment method.

5.5.1. Payment methods:

Advance payment:
The purchase price of the order must be paid by bank transfer before the order is placed! After finalizing the order process, the Service Provider sends the payment request/invoice in electronic form. Here the User can find the amount to be transferred, the bank account number and other necessary information.

5.5.2. Shipping costs:
You can find the shipping costs: https://teomann.com/content/1-delivery
The service provider reserves the right to change the delivery method!
5.6. If an error or omission occurs in the webshop with the products or prices, we reserve the right to correct it. In such a case, we will immediately inform the buyer of the new data after the error has been recognized or modified. The User can then confirm the order once again or withdraw from the contract.

5.7. The total amount to be paid includes all costs based on the order summary and confirmation letter. The invoice (and, if applicable, the warranty card) is included in the package. The User is obliged to inspect the package in front of the courier upon delivery and, in case of any damage to the products or packaging, to request a report; in case of damage, the package is not obliged to be accepted. The Service Provider does not accept any subsequent complaints without a report!

5.8. After providing the data, the User can send his order by clicking on the “ORDER” button, but before that, he can check the data provided once again, send a comment to the Service Provider regarding his order, or indicate other wishes related to the order by e-mail. Before submitting the order, the User has the opportunity to read these GTC and depending on whether to accept this and send your order, or simply cancel the order by closing the page. Before placing the order, you must accept the GTC by checking the small box in front of "I accept and comply with the terms of service".

5.9. By placing the order, the user acknowledges that he/she is obliged to pay.

5.10. Correcting data entry errors: Before closing the order process, the user can always go back to the previous phase, where he/she can correct the entered data. In detail: During the order, it is possible to view and modify the contents of the basket. If the basket does not contain the quantity you want to order, the user can enter the number of pieces you want to order in the data entry field in the quantity column, and then press the "update/update basket" button. If the User wishes to delete the products in the cart, he/she clicks on the “trash icon” “delete” button. During the order, the User has the continuous opportunity to correct/delete the entered data.

5.11. The User receives a confirmation (system message) by e-mail after sending the order. The order and its confirmation are considered to have been received by the Service Provider or the User when it becomes accessible to them. The Service Provider excludes its responsibility for confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or cannot receive messages due to the storage space belonging to his/her account being full.

5.12. The User acknowledges that the confirmation mentioned in the previous point is only an automatic confirmation.

6. Processing and fulfillment of orders
6.1. Orders are processed and handed over to the parcel delivery or transport company within 2-6 working days.

6.2. General delivery deadline, within 2-6 working days from the conclusion of the contract.

6.3. In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.

6.4. The User is entitled to withdraw from the contract without setting an additional deadline if a) the Service Provider refused to perform the contract; or
b) the contract should have been performed at the specified performance time - and not at any other time - according to the agreement of the parties or due to the recognizable purpose of the service.

6.5. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is not obliged to inform the User about this, but it is obliged to refund the difference in the consideration already paid within 3 working days.

7. Right of withdrawal
7.1. In accordance with Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014. (II.26.) on the detailed rules for contracts between consumers and businesses, the right of withdrawal is only granted to Users who are consumers under the Civil Code. The right of withdrawal does not apply to an enterprise, i.e. a person acting within the scope of his profession, independent occupation or business activity.

8. Warranty
8.1. Defective performance

The obligor performs defectively if the service does not meet the quality requirements established in the contract or by law at the time of performance. The obligor does not perform defectively if the entitled party knew of the defect at the time of conclusion of the contract or should have known of the defect at the time of conclusion of the contract.

8.2. Warranty of goods

In which cases can the User exercise his right of warranty of goods?

In the event of defective performance by the Service Provider, the User may assert a warranty of goods claim against the Service Provider in accordance with the rules of the Civil Code.

What rights does the User have based on his warranty of goods claim?

The User may – at his/her choice – make the following claims under the warranty of conformity: he/she may request repair or replacement, unless the fulfillment of the claim chosen by the User from these is impossible or would entail disproportionate additional costs for the enterprise compared to the fulfillment of his/her other claim. If the repair or replacement was not requested or could not be requested, he/she may request a proportionate reduction in the consideration or the defect may be repaired at the expense of the enterprise. The User may also repair the defect or have it repaired by someone else or – in the last resort – may withdraw from the contract. He/she may also transfer his/her chosen warranty of conformity to another, but the User shall bear the cost of the transfer, unless this was justified or the enterprise gave reason for it.

Within what time limit can the User assert his/her warranty of conformity claim?

The User is obliged to notify the defect immediately after its discovery, but no later than within two months of its discovery. However, we would like to draw your attention to the fact that you can no longer enforce your warranty rights after the 1-year limitation period from the performance of the contract.

Against whom can you enforce your warranty claim?

The User can enforce his warranty claim against the Service Provider.

What other conditions are there for enforcing your warranty rights?

Within six months from the performance, there is no other condition for enforcing your warranty claim other than reporting the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months from the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.

8.3. Product warranty

In which cases can the User exercise his product warranty rights?

In the event of a defect in a movable item (product), the User may – at his/her choice – assert a warranty claim or a product warranty claim.

What rights does the User have based on his/her product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of the defective product.

In what cases is a product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of its release, or if it does not have the properties specified in the description given by the manufacturer.

Within what time limit can the User assert his product warranty claim?

The User may assert his product warranty claim within 1 year from the date of release of the product by the manufacturer. After this time limit, he loses this right.

Against whom and under what other conditions can he assert his product warranty claim?

A product warranty claim may only be asserted against the manufacturer or distributor of the movable property. In the event of asserting a product warranty claim, the User must prove the defect of the product.

In which cases is the manufacturer (distributor) exempt from its product warranty obligation?

The manufacturer (distributor) is only exempt from its product warranty obligation if it can prove that:
– the product was not manufactured or placed on the market as part of its business activities, or
– the defect was not recognizable at the time of placing on the market according to the state of science and technology, or
– the product defect results from the application of a law or mandatory official regulation.
The manufacturer (distributor) only needs to prove one reason to be exempted.
Please note that you cannot assert a warranty claim for the same defect and a product warranty claim at the same time, in parallel. However, if your product warranty claim is successfully asserted, you may assert a warranty claim for the replaced product or repaired part against the manufacturer.

The Service Provider strongly draws the User's attention to the fact that certain products distributed by the User are so-called "NATURAL PRODUCTS", the production of these products does not mean a predetermined shape and size. The shape, size, smell, color, texture of the products may differ significantly from the "usual" and the information image displayed on the product page. The User acknowledges this by placing the order and thereby accepts that in the event of differences in the characteristics described above, the Service Provider does not consider the complaint to be legitimate.
9. Miscellaneous Provisions
9.1. The Service Provider is entitled to use a collaborator to fulfill its obligations. It is fully responsible for its illegal behavior, as if it had committed the illegal behavior itself.

9.2. If any part of these Regulations becomes invalid, illegal or unenforceable, this shall not affect the validity, legality and enforceability of the remaining parts.

9.3. If the Service Provider does not exercise its rights under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. Any waiver of any right shall only be valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to any essential condition or provision of the Regulations on one occasion does not mean that it waives its right to insist on strict compliance with the given condition or provision in the future.

9.4. The Service Provider and the User shall attempt to settle their disputes amicably.

9.5. The Parties acknowledge that the Service Provider’s webshop operates in Hungary and is also maintained there. Since the site can also be visited from other countries, the users expressly acknowledge that the governing law in the relationship between the user and the Service Provider is Hungarian law.

10. Copyright
10.1. Since www.teomnn.com, as a website, is considered a copyrighted work, it is prohibited to download (replicate), retransmit to the public, use in any other way, store electronically, process and sell the contents or any part thereof appearing on the www.teomann.com website without the written consent of the Service Provider.

10.2. Any material may be taken from the www.teoman.com website and its database only with a reference to the given website or product, even with written consent.

10.3. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and its internet advertising surfaces.

10.4. It is prohibited to adapt or reverse engineer the content or parts of the www.shop.verityclass.hu website, to establish user IDs and passwords in an unfair manner, or to use any application with which the www.shop.verityclass.hu website or any part thereof can be modified or indexed.

10.5. The name www.teomann.com is protected by copyright, and its use, except for references, is only possible with the written consent of the Service Provider.

10.6. The User acknowledges that in the event of the use of photos or text created or produced by Verity Class Kft on all websites of Verity Class Kft without permission, the Service Provider is entitled to a penalty. The amount of the penalty is €150 gross per image and €50 gross per word. The user acknowledges that this penalty clause is not excessive and browses the site with this in mind. In the event of copyright infringement, the Service Provider applies a notarial certificate of fact, the amount of which is also passed on to the infringing user.
11. Data protection
The website's data management information is available at the following page: http://shop.verityclass.hu/content/3-adatvedelem

Budapest, July 1, 2024.